Shipping Policy
This shipping policy applies to all orders placed on our ecommerce store. By making a purchase, you agree to the terms and conditions outlined in this policy.
Delivery Terms:
We utilize trusted shipping carriers such as USPS, UPA, DHL, and OSM to ensure your products are delivered in a timely manner.
Processing:
Once you place an order, our team begins processing it. This process typically takes 0-2 business days. After processing, we will ship your order.
Cut-off Time:
Please note that the cut-off time for order processing is 5:00 PM (GMT-05:00) Eastern Standard Time (New York).
Shipping Cost and Transit Time:
| Destination | Condition | Transit Time | Price | Shipping Days |
|---|---|---|---|---|
| United States | 0lb–5lb | 5 to 8 business days | $4.90 USD | Mon to Fri |
| United States | 5lb–70lb | 5 to 8 business days | $19.90 USD | Mon to Fri |
| United States | 0lb–1lb | 3 to 4 business days | $6.90 USD | Mon to Fri |
| United States | 1lb–5lb | 3 to 4 business days | $9.90 USD | Mon to Fri |
We also offer FREE shipping on orders over $100.00, with a delivery time of 5 to 8 business days from Monday to Friday.
Change of Address:
Once your order is in transit, we are unable to change the delivery address. If you need to change the delivery location, please contact us within 24 hours of placing your order at support@newlifesupplements.com or by phone at +1 904-701-2969.
Order Tracking System:
Once your order is shipped, you will receive a tracking number. You can use this number to track the progress of your order until it is delivered to your address.
Wrong Address:
Please ensure that you provide the correct shipping address. If you provide an incorrect address and the package is returned to us, you will be responsible for the full shipping cost to resend the package.
Cancellations:
If you change your mind before receiving your order, you can cancel it at any time before it is dispatched. Once the order has been dispatched, please refer to our refund policy for further assistance.
Parcels Damaged In Transit:
If you receive a parcel that is damaged during transit, please reject the parcel if possible and contact our customer service team. If the parcel has been delivered without your presence, please reach out to our customer service team for further instructions.
Tax:
We do not charge any taxes on our products.
Contact Us:
If you have any questions or concerns regarding our shipping policy, please feel free to contact us at any time.
Contact Us: 24/7
Phone: +1 904-701-2969
Email: support@newlifesupplements.com
Address: 8382 Baymeadows Rd, Jacksonville Florida 32256, United States.